Refund policy

Refund & Return Policy

Last updated: September 15, 2026

At VoltCartco, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

We offer a 3-5 dasy return policy. You have 3-5 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused and in the same condition in which you received it, with its original packaging and tags where applicable. You must also provide your order number or valid proof of purchase.

2. How to Request a Return

To request a return, please contact us at:

Email: hridoyinfinigent@gmail.com

Please provide your order number, reason for the return, and clear photos or videos if the product is damaged, defective, or incorrect.

Please do not send any product back before receiving return instructions from our customer support team.

Return Address:
[INSERT YOUR ACTUAL RETURN ADDRESS]

The return address and instructions will be provided after your return request has been reviewed and approved.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us preferably within 48 hours of delivery, with your order number and clear photos or videos of the issue.

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or product-specific reasons.

These may include:

- Used personal-care or beauty products
- Products that have been opened or used where hygiene restrictions apply
- Customized or personalized products
- Gift cards
- Clearance or final-sale items, where specifically stated
- Products damaged due to misuse, improper handling, or normal wear and tear

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect item, VoltCartco may cover the reasonable return shipping cost, subject to review and approval.

If the return is due to a change of mind, incorrect choice, or another reason not caused by a product issue, the customer may be responsible for the applicable return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, we will process the refund to your original payment method within 3–5 business days.

Please note that after we process the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

If you have not received your refund after the applicable processing period, please contact us at:

hridoyinfinigent@gmail.com

7. Exchanges

If you receive a defective, damaged, or incorrect product, please contact our support team before returning the item.

For other exchange requests, we may recommend returning the original item (if eligible) and placing a new order for the desired product.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

9. Delivery Refusal and Unclaimed Orders

Customers are responsible for providing an accurate delivery address and contact information.

If an order is refused, remains unclaimed, or cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or handling charges may apply.

10. UAE Customers

For orders delivered within the United Arab Emirates, returns and refunds will be handled in accordance with applicable UAE consumer protection requirements and this policy.

Where applicable UAE law provides customers with rights that are different from or greater than those stated in this policy, those legal rights will prevail.

11. International Orders

For international orders, customers may be responsible for applicable return shipping costs, customs-related charges, duties, or other fees unless the return is due to a defective, damaged, or incorrect item.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

VoltCartco
Email: hridoyinfinigent@gmail.com
Website: voltcartco.org